Terms & Conditions | The Glass Lass

TERMS & CONDITIONS

1. The Glass Lass Terms & Conditions

1.1 The followings are the terms and conditions under which we provide you with our services.

1.2 Please carefully read these terms before submitting your confirmed acknowledgement of the full quote we supplied. These terms explain who we are, how we will provide services to you, what to do if a problem arises, and other important information. If you believe there is an error in these terms, don't hesitate to contact us to discuss it.

2. Information about us and how to contact us:

2.1 We are The Glass Lass Limited (TGLL), established in England and Wales. Our company registration number is 14610345, and our office is at 34 Oakes Avenue, Brockholes, Holmfirth, HD9 7EE.

2.2 You can contact us by emailing info@theglasslass.co.uk, visiting our website at www.theglasslass.co.uk, or writing to the address listed above.

2.3 Should we need to contact you, we will call or write to you at the email or postal address you provided.

2.4 When we use the words "writing" or "written" in these terms, this includes emails.

3. Our agreement with you:

3.1 Your subscription will form a rolling monthly contract between you and TGLL. You can terminate the subscription services within one month of your last collection date.

3.2 With the confirmation email, we will assign you an account number. Please include your account number when you contact us about your subscription or any other issue.

3.3 The recycling box we provided will be the property of TGLL in perpetuity.

3.4 The recycling box we provided must be made available for pickup by TGLL following the cancellation of the subscription.

3.5 Theft, loss, or damage to the recycling box (other than normal wear and tear) will be charged at a rate of £10 per box to the payment card we have on file for you.

3.6 Clean glass bottles/jars, medicine bottles/jars, and cosmetic glass containers can be placed in the recycling box, but Pyrex glass, light bulbs, smashed mirrors, or windows are not allowed.

3.7 In the event that clause 3.6 is broken, the container won't be picked up, and the continuous breach will lead to the termination of the service.

4. Your right to make changes:

Don't hesitate to contact us if there are any changes you would like to see to the services. We will let you know if there is a possibility for that change. In the event that your requested alteration necessitates any pricing changes, timing adjustments, or other changes, we will let you know and obtain your confirmation before moving forward.

5. Our rights to make changes:

5.1 We may adjust the services to reflect modifications to pertinent laws and regulatory specifications or to apply small technological fixes and enhancements. These changes won't impact your use of the services.

5.2 Additionally, we reserve the right to modify these terms or the services at any time. In the event that we do, we will provide you with advance notice so that you can contact us to cancel the agreement and get a full refund if you do not accept them.

5.3 We reserve the right to raise the subscription price at any time in accordance with the inflation rate. However, we will give you a month's notice of any impending pricing adjustments.

6. Providing the services:

6.1 We will provide the services to you beginning on the date specified in the confirmation email OR on a future date negotiated upon. The approximate collection date for the services is subject to change; however, we will communicate this via text message at least two working days prior to the collection due.

6.2 Whenever a situation beyond our control prevents us from providing the services as planned, we will let you know as soon as feasible and take everything to lessen the impact of the delay.

6.3 When you have requested that we perform the services on your property, but you refuse to grant us access as planned (and you do not have a valid justification), we may have to charge you additional fees. We may terminate the agreement, and section 7.3 will take effect if, despite our reasonable efforts, we cannot get in touch with you or reschedule access to your property.

6.4 To provide you with the services, we may need to know certain details from you. We'll get in touch with you to get this information. We may terminate the contract (see clause 8.1) if you fail to provide the requested information within a reasonable amount of time or if the information you do provide is inaccurate. Alternatively, we may impose an additional fee of a reasonable amount to cover the additional work that must be performed due to the delay in the provision or the accuracy of the requested information.

6.5 We might need to stop providing our services to:

(a) solve technical issues or implement small technological adjustments

(b) updating the services to reflect amendments to applicable laws and regulations

6.6 We will notify you in advance if we suspend services unless the problem is immediate or in case of emergencies. If we have to suspend the services for more than one month, you may contact us to terminate the contract; if we suspend the services, we will refund you one month's subscription for services not provided to you.

6.7 We may only provide the services once you pay us the outstanding balances if you fail to pay us for the services when you are required to (see clause 10.4), and you do not do so within seven days of us notifying you that payment is due. If you fail to make a payment or if you no longer have an active plan with us but have not cancelled it, we reserve the right to charge your credit card manually.

7. Your rights to end the contract:

7.1 The service agreement may be terminated at any time by contacting us; however, in some cases, we may assess a fee (see clause 3.5).

7.2 Should you decide to terminate the contract due to one of the factors listed below, the agreement will instantly cease. We will reimburse you for any services that have not been delivered or have not been adequately provided with a 1 monthly subscription. The considered factors are:

(a) You have the statutory right to terminate the contract if we have violated it somehow.

(b) We have informed you of an impending modification to the services or the terms you do not agree to (see clause 5.2).

(d) You have been informed of a mistake in the cost or description of the services you have ordered, and you would like to cancel the process.

8. Our rights to end the agreement:

8.1 We may terminate the contract at any time by notifying you in writing if:

(a) You fail to pay any amount owed to us when it is due and fail to pay despite 7 days' notice of outstanding funds due.

(b) You do not provide us with the information we require to provide the services within a reasonable time after we request it; or

8.2 If we terminate the agreement in the circumstances described in clause 8.1, we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breach of the contract (see clause 3.5).

8.3 We may write to inform you that we will no longer provide the services. We will notify you at least one working week before discontinuing services and will refund any advance payments made for services that will not be provided.

9. If there is a problem with the services

Don't hesitate to contact us with any questions or complaints about the services. You can contact us by telephone at 07472282565 or by writing to us at info@theglasslass.co.uk or 34 Oakes Avenue, Brockholes, Holmfirth, HD9 7EE.

10. Price and payment

10.1 Unless we have agreed to a different price in writing, the price of the services will be the price listed on the www.theglasslass.co.uk website at the time of your subscription. We take every reasonable precaution to ensure that the prices of services recommended to you are correct. Please see clause 10.2 for what happens if we discover a pricing error in the services you order.

10.2 Despite our best efforts, it is always possible that some of the services we sell require proper pricing. We normally check prices before accepting your order, so if the correct price at the time of your order is less than our stated price, we will charge the lower amount. If the correct price at the time of your order is higher than the stated price, we will contact you for instructions before accepting your order.

10.3 You have 30 days to return the recycling box provided to us if you join up for our service during a promotion time and decide to discontinue service before the end of the trial period. The payment card that you signed up with will automatically be charged £20 if you don't return our container. This is to cover the box cost and the other administrative charges.

11. Limitation of liability

11.1 Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

11.2 We will not be liable to you for any losses arising from events beyond our reasonable control.

11.3 To the maximum extent permitted by law, TGLL accepts no liability for any of the following:

a) any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill, or commercial opportunities.

b) loss or corruption of any data, database, or software.

c) any special, indirect, or consequential loss or damage.

12. Intellectual property and acceptable use

12.1 All Content included on our website unless uploaded by you, is the property of The Glass Lass Limited, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website, you acknowledge that such Content is protected by copyright, trademarks, database, and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission

12.2 You may, for your own personal, non-commercial use only, do the following:

(a) retrieve, display and view the Content on a computer screen

(b) print one copy of the Content

12.3 You must not otherwise reproduce, modify, copy, distribute or use any content for commercial purposes without TGLL written permission.

13. How we may use your personal information:

13.1 We will use the personal information you provide to us to:

(a) provide the services

(b) process your payment for such services; and

(c) if you agreed to this during the registration/order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.

13.2 We will only give your personal information to third parties where the law either requires or allows us to do so. For further information, please view our Privacy Policy.

14. Other important terms:

14.1 Our rights and obligations under these agreements are transferable to another organisation.

14.2 Your ability to assign your rights or duties under these conditions to another party is contingent upon our written approval.

14.3 This agreement is made between you and us. None of its provisions shall be enforceable by any other party.

14.4 If we don't insist on you perform any obligations under these terms right away, or if we put off taking legal action against you for violating this agreement, it doesn't imply that you won't have to do those things or that we won't take legal action against you later.

14.5 These terms are governed by English law, and you can bring legal proceedings concerning the services in the English courts.